Responsible Gaming at heybji
heybji is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We believe that gambling should always be a form of entertainment — never a financial strategy or an escape from personal difficulties. This page outlines the tools, resources, and policies we have in place to help you stay in control.
heybji operates a zero-tolerance policy on underage gambling. Every account requires identity verification and players under 18 years of age are permanently barred from the platform.
Set daily, weekly, or monthly deposit and loss limits directly from your account dashboard. Once set, limits cannot be increased for 72 hours — giving you a mandatory cooling-off window.
Take a break from gambling for 24 hours, 7 days, or 30 days without closing your account. During a time-out, all betting, deposit, and gaming features are suspended immediately.
Request a long-term self-exclusion of 6 months, 1 year, or permanently. heybji will close your account and suppress any re-registration attempts from your verified identity for the exclusion period.
Configure session duration alerts that notify you after 30, 60, or 90 minutes of continuous play. Being aware of time spent gambling is one of the most effective habits for staying in control.
heybji's support team is available around the clock via live chat and email. If you feel gambling is affecting your life, reach out — our team is trained to help and will respond within minutes.
Age Restriction & Eligibility
heybji strictly enforces a minimum age requirement of 18 years for all account holders. This is a non-negotiable condition of access to every product on the platform — casino games, sports betting, live dealer tables, and slot games alike. Players based in Bangladesh must be at least 18 years old at the point of registration and must remain 18 or older throughout their use of the platform.
As part of our Know Your Customer (KYC) process, all players are required to submit a valid government-issued identity document confirming their date of birth before their first withdrawal is approved. In cases where our compliance team has reasonable grounds to suspect a player may be under 18, the account will be suspended immediately pending age verification — regardless of any funds held in the account balance.
Protecting Young People in Your Household
If you share a device or computer with children or young people, we strongly recommend taking the following precautions to prevent minors from accessing heybji or any other gambling platform:
- Never save your heybji login credentials in a shared browser or device. Always log out after each session.
- Enable parental control software on shared devices. Tools such as Net Nanny, Qustodio, and built-in Android/iOS parental controls can restrict access to gambling websites.
- Do not share your account credentials with anyone — including family members. Your heybji account is for your personal use only.
- Lock your device with a PIN or biometric authentication so that unsupervised access by children is not possible.
- Have open conversations with young people in your home about the risks of gambling and why it is restricted to adults only.
Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. It affects people from all walks of life — regardless of income, education, or background. At heybji, we want every player to be aware of the warning signs so they can seek help early, before gambling causes serious harm to their finances, relationships, or mental health.
The following are recognised indicators that gambling may have moved from a leisure activity to a harmful pattern of behaviour. If you identify with several of these points, we encourage you to contact our support team or use one of the protective tools described on this page.
- Chasing losses: Continuing to gamble or increasing bet sizes in an attempt to recover money that has already been lost, rather than accepting the loss and stopping.
- Gambling with money earmarked for essential expenses: Using funds intended for rent, food, bills, family needs, or loan repayments to place bets or make casino deposits.
- Secrecy and dishonesty: Hiding gambling activity from friends or family, lying about how much time or money has been spent, or creating separate payment accounts to conceal gambling transactions.
- Inability to stop: Finding it difficult or impossible to walk away after a losing session, or feeling restless and irritable when attempting to reduce or stop gambling.
- Preoccupation with gambling: Spending significant time thinking about past gambling sessions or planning future bets, even during work, family time, or other activities.
- Borrowing money to gamble: Taking loans, using credit cards, or borrowing from family members or friends specifically to fund gambling activity.
- Neglecting responsibilities: Missing work deadlines, neglecting family obligations, or withdrawing from social activities as a result of time or money spent gambling.
- Emotional reliance on gambling: Using gambling as a primary way to cope with stress, anxiety, boredom, depression, or personal difficulties rather than as occasional entertainment.
Player Protection Tools
heybji provides a comprehensive set of responsible gaming tools that are available to every account holder at no cost. These tools are accessible directly from your account dashboard under the "Responsible Gaming" settings panel. All tool activations take effect immediately, and any request to relax a restriction is subject to mandatory cooling-off delays to prevent impulsive decisions.
Cap the total amount you can deposit within any 24-hour rolling period. Amounts are set in BDT and apply across all payment methods including bKash and Nagad.
Set a maximum weekly deposit ceiling. The limit resets each Monday at 00:00 Bangladesh Standard Time and cannot be raised mid-week.
Define the maximum you wish to deposit across an entire calendar month. This is the strongest deposit control available and is recommended for players who prefer predictable monthly budgets.
Set a maximum net loss threshold per day, week, or month. Once reached, further gameplay is suspended until the period resets, helping prevent significant financial losses in a single session.
Restrict the maximum duration of a single gaming session. When the limit is reached, you are logged out automatically and cannot log back in until a configurable cool-down period has elapsed.
Receive periodic on-screen notifications showing how long you have been playing and how much you have wagered in the current session, keeping your activity transparent to yourself.
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool heybji offers. It is designed for players who feel that their gambling has become harmful and who wish to take a definitive break from the platform. When a self-exclusion is activated, your account is immediately closed, all active sessions are terminated, and all pending deposit or bonus offers are cancelled. You will not be able to re-register during the exclusion period.
Self-Exclusion Period Options
- 6 months: A medium-term exclusion period suitable for players who want a substantial break while keeping open the possibility of returning once the period expires.
- 12 months: A full-year exclusion that provides significant distance from gambling behaviour and is recommended by our support team for players showing signs of moderate problem gambling.
- 5 years: A long-term exclusion appropriate for players who have experienced serious financial or personal consequences from gambling and who want lasting protection.
- Permanent: A lifetime ban from the heybji platform. This is irreversible. Once activated, the exclusion cannot be lifted under any circumstances, and re-registration using the same verified identity will always be refused.
What Happens During Self-Exclusion
- Your account is closed immediately and access to all games, betting markets, and casino products is suspended.
- Any funds remaining in your account balance will be returned to your verified payment method (bKash, Nagad, or bank account) within 3–5 business days.
- heybji will suppress all marketing communications to your email address and phone number for the duration of the exclusion.
- Any attempt to create a new account using the same verified identity, mobile number, or payment method will be detected and refused.
- If you believe you have successfully re-registered during a self-exclusion period, contact support immediately at [email protected] so the account can be closed.
Deposit & Spending Limits
Managing how much you deposit is one of the most practical and effective ways to keep gambling within a healthy, affordable budget. heybji's deposit and spending limit system gives you the ability to define hard financial ceilings — amounts that the platform will enforce automatically, regardless of your balance or available credit on a linked payment method.
Limits are configured in BDT and apply across all deposit channels, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard. If a deposit attempt would breach your active limit, the transaction will be declined — even if your payment provider would otherwise approve it.
Key Rules Governing Deposit Limits
- Immediate effect on reduction: Requests to lower an existing limit take effect immediately, with no delay. This ensures you can tighten your controls at any moment without waiting periods.
- 72-hour delay on increases: Any request to raise an existing deposit limit is subject to a mandatory 72-hour cooling-off period before the new, higher limit comes into force. This delay is intentional — it gives you time to reconsider whether an increase is genuinely in your best interest.
- No retroactive adjustments: Deposit limits apply to future transactions only. They cannot be used to reverse a deposit that has already been processed.
- Multiple limit tiers: You may hold a daily, weekly, and monthly limit simultaneously. The most restrictive limit that applies to a given transaction period will always take precedence.
- Minimum deposit limit of ৳500: You may set your daily deposit limit as low as ৳500 BDT, giving you a tight daily ceiling if needed.
Time-Out & Cool-Off Features
Sometimes the best move is to step away. heybji's time-out feature allows you to pause your account for a defined short-to-medium period without permanently closing it. A time-out is ideal if you feel you have been gambling more than usual, if you have had a frustrating run of losses, or if you simply want to reset and return with a clearer head.
Available Time-Out Durations
- 24 hours: An overnight pause. Useful after a difficult session to prevent emotionally driven follow-up betting.
- 7 days: A one-week break that helps break short-term gambling habits and provides meaningful distance from the platform.
- 30 days: A month-long suspension appropriate for players who feel their gambling frequency has become excessive and who want a sustained reset period.
- Custom duration (up to 6 months): Contact heybji support to request a custom time-out period of any length up to 6 months. For periods longer than 6 months, a formal self-exclusion is recommended instead.
What Applies During a Time-Out
- All login access to your heybji account is suspended for the full duration of the time-out period.
- Scheduled or recurring deposit instructions linked to bKash or Nagad will not execute during the time-out.
- Marketing emails and SMS promotions are suppressed for the duration of the time-out.
- Your account balance and game history are preserved — they will be accessible again when the time-out expires.
- The time-out cannot be cancelled early. Once activated, it runs for its full configured duration without exception.
Self-Assessment Questionnaire
The following questions are based on widely used problem gambling screening frameworks. Answering honestly takes about two minutes. There are no right or wrong answers — this exercise is entirely for your own awareness. If you answer "Yes" to three or more questions, we encourage you to contact our support team or consider activating one of heybji's player protection tools.
Support & Help Resources
heybji takes its duty of care to players seriously. If you — or someone you know — is struggling with gambling-related harm, support is available. Our in-house team is a good first point of contact for platform-specific help such as activating limits, requesting exclusion, or discussing your account activity in a confidential, non-judgmental environment.
For broader mental health and counselling support, we encourage players to reach out to qualified professionals. While heybji's support team can provide platform-level assistance and guidance on our responsible gaming tools, they are not licensed counsellors. If gambling is causing significant distress, financial hardship, or relationship breakdown, speaking with a qualified mental health professional is strongly recommended.
Practical Steps You Can Take Right Now
- Activate a deposit limit in your account settings to cap your financial exposure immediately.
- Request a time-out via live chat — it takes under two minutes and comes into force straight away.
- Request self-exclusion by emailing [email protected] if you feel a longer break is necessary.
- Talk to someone you trust — a family member, a close friend, or a religious leader. Sharing the burden often makes it easier to take action.
- Review your finances — understanding the full picture of what has been spent on gambling is an important step toward regaining control.
- Seek professional counselling — a qualified therapist or counsellor can help you understand and address the underlying factors contributing to problematic gambling behaviour.
Contact heybji Support
Our support team is available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, and all public holidays. Average live chat response time is under 5 minutes. Email responses are typically within 2 hours.
[email protected]Play Smart. Stay in Control.
Explore heybji's game lobby responsibly, review our FAQ for quick answers, or check our Privacy Policy to understand how your data is protected.
18+ Only — Gamble Responsibly