heybji Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, withdrawing funds, cricket and slot gameplay, bonuses, account security, and responsible gaming on heybji — answered clearly in one place.
This page is heybji's comprehensive FAQ resource for players across Bangladesh. Whether you are new to the platform or a regular user with a specific question about your account, a payment method, or a game rule, the answers below are written in plain English to get you the information you need quickly. If your question is not covered here, our 24/7 support team is reachable at [email protected] or via live chat — average response time under five minutes.
Sign up in under three minutes with just your mobile number. KYC verification unlocks full withdrawal access.
Deposit and withdraw using bKash, Nagad, Rocket, Upay, and local bank transfers — all supported natively.
Bet on BPL, IPL, T20 World Cup, and bilateral series with pre-match and in-play markets updated ball-by-ball.
Titles from Pragmatic Play, NetEnt, Microgaming, and Spribe — all RNG-certified with published RTPs.
256-bit SSL encryption, 2FA account protection, and a strict 18+ policy keep heybji players protected.
Live chat and email support around the clock — including Eid, Victory Day, and all Bangladesh public holidays.
Account & Registration
How do I create an account on heybji?
Creating a heybji account takes under three minutes. Visit the heybji Login page, click the registration option, and fill in your mobile number, a secure password, and your date of birth. You must be 18 years or older to register. Once submitted, a one-time verification code is sent to your mobile number via SMS. Enter that code to activate your account and you are ready to deposit and play.
What documents do I need to verify my heybji account?
heybji requires a valid government-issued photo ID to complete KYC verification. Accepted documents include a National ID Card (NID), passport, or birth certificate combined with a utility bill or bank statement showing your current address. Upload clear, legible scans or photos of both the front and back of your ID through the Account Verification section of your dashboard. Most submissions are reviewed within 24 hours.
Can I have more than one heybji account?
No — heybji strictly permits one account per person, per household, and per device. Duplicate accounts are detected automatically during KYC and payment verification. If a second account is discovered, both accounts may be suspended and any pending withdrawals placed on hold pending review. If you have accidentally created two accounts, contact [email protected] immediately to resolve the situation without penalty.
I forgot my heybji password. How do I reset it?
Use the 'Forgot Password' link on the heybji Login page to reset your password. Enter the mobile number linked to your account and heybji will send a reset code via SMS within 60 seconds. Enter the code, set a new password of at least 8 characters (a mix of letters and numbers is recommended), and log in. If you no longer have access to the registered mobile number, contact [email protected] with your KYC documents to regain access.
How do I close my heybji account permanently?
To permanently close your heybji account, email [email protected] with the subject line 'Account Closure Request' from the email address registered to your account. Include your full name and registered mobile number. Any remaining balance will be returned to your verified payment method within 3–5 business days before the account is closed. If you are closing due to problem gambling concerns, consider requesting self-exclusion instead, which offers additional protections.
Deposits & Withdrawals
How do I deposit money on heybji using bKash?
To deposit via bKash on heybji, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter your desired deposit amount (minimum ৳200), confirm, and you will be redirected to the bKash payment screen or given a heybji merchant number to send payment to. The deposit reflects in your heybji wallet within 1–3 minutes of a successful bKash transaction. Always use the exact reference code provided to avoid delays.
Does heybji support Nagad deposits?
Yes, heybji fully supports Nagad deposits. The process mirrors bKash — select Nagad in the Deposit section, enter your amount, and follow the on-screen payment instructions. Nagad deposits are typically credited within 1–5 minutes. The minimum Nagad deposit is ৳200 and heybji does not charge a platform-side fee on incoming Nagad payments, though your Nagad wallet provider may apply its own standard transaction charges.
Can I deposit using Rocket or Upay on heybji?
Yes, heybji accepts deposits via Rocket (Dutch-Bangla Bank Mobile Banking) and Upay. Both options appear in the Deposit section of your account dashboard. The minimum deposit for Rocket and Upay is ৳200, and processing times are typically within 5 minutes. If a Rocket or Upay deposit does not reflect after 15 minutes, submit a support ticket via live chat with your transaction ID and heybji's team will investigate promptly.
What is the minimum withdrawal amount on heybji?
The minimum withdrawal amount on heybji is ৳500 BDT. This applies across all supported withdrawal channels including bKash, Nagad, Rocket, Upay, and local bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Sonali Bank. Withdrawals below ৳500 cannot be processed. Large withdrawals above ৳50,000 may require additional identity verification before funds are released.
How long does a heybji withdrawal take to arrive?
heybji processes withdrawal requests within 2–24 hours of submission during normal operating periods. bKash and Nagad withdrawals are typically the fastest, arriving within 15–60 minutes of approval. Bank transfers to local Bangladeshi banks generally take 1–3 business days depending on your bank's processing schedule. Withdrawal requests submitted on Friday evening or during public holidays may experience slightly longer processing times.
Are there any fees for depositing or withdrawing on heybji?
heybji does not charge any platform-side fees for standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction charges as per their standard fee schedules. heybji recommends checking your mobile wallet provider's current fee table before initiating a large transaction. Any fees imposed by your bank are outside heybji's control and cannot be refunded by heybji.
Games & Gameplay
How do I bet on BPL cricket matches on heybji?
To bet on Bangladesh Premier League (BPL) matches on heybji, navigate to the Cricket section from the main menu, select the BPL tournament, and choose an upcoming or live match. heybji offers pre-match and in-play betting markets including match winner, top batsman, total runs, and player performance markets. All odds are displayed in decimal format and update in real time. The minimum cricket bet is ৳50 per selection.
Does heybji offer live in-play cricket betting?
Yes, heybji offers live in-play betting on major cricket events including BPL, IPL, T20 World Cup, ICC ODI series, and Bangladesh Tigers bilateral matches. In-play markets update ball-by-ball and cover next wicket, next over runs, method of dismissal, and session totals. Odds during live play can shift rapidly, so heybji displays a brief suspension notice when recalculating after key events such as wickets or boundaries.
What slot games are available on heybji?
heybji's slots library features hundreds of titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic 3-reel slots, modern 5-reel video slots with bonus rounds, progressive jackpot games, and cluster-pays titles. Popular categories include fruit machines, mythology-themed games, and branded entertainment slots. All games are sourced from certified providers and use verified random number generators (RNG) for fair outcomes.
What is the RTP (return to player) on heybji slot games?
RTP varies by individual slot title and is set by the game developer, not by heybji. Most slots in heybji's library carry RTPs between 94% and 97%, with some progressive jackpot games slightly lower due to the jackpot contribution mechanic. The RTP of any specific game is displayed in the game's information or paytable section within the slot interface. heybji only sources games from certified providers whose RTP claims are independently audited.
Does heybji have a live casino with real dealers?
Yes, heybji's live casino features real-time table games hosted by professional dealers, streamed in HD video. Available games include Live Roulette, Live Baccarat, Live Blackjack, and Live Andar Bahar — a format particularly popular with South Asian players. Live casino games are provided by Evolution Gaming and Ezugi. Tables operate 24 hours a day and offer a range of stake levels to suit both casual players and high-rollers.
Can I play heybji on my mobile phone?
heybji is fully optimised for mobile play and works smoothly on both Android and iOS devices through your mobile browser — no app download is required. The mobile interface automatically adjusts to your screen size, keeping navigation, game loading, and deposit functions accessible with one thumb. For the best mobile experience, heybji recommends using an up-to-date version of Chrome or Safari on a stable Wi-Fi or 4G connection.
Bonuses & Promotions
What welcome bonus does heybji offer new players?
heybji offers a welcome bonus to newly registered players on their first deposit. The specific bonus percentage and maximum amount are displayed on the promotions page and may change periodically. To claim the welcome bonus, opt in during the deposit process — bonus funds are not awarded automatically unless opted into. All welcome bonus offers are subject to wagering requirements before winnings derived from bonus funds can be withdrawn.
What are wagering requirements and how do they work on heybji?
Wagering requirements specify how many times you must bet your bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing bonus-derived winnings. On heybji, wagering requirements are visible on each bonus offer page before you opt in. Different game types may contribute different percentages — slots typically count 100%, while live casino games may count less.
Does heybji offer free spins promotions?
heybji periodically offers free spins as part of deposit bonuses, reload promotions, and seasonal campaigns — for example, during Eid, BPL season, or IPL. Free spins are credited to specific slot titles and must be used within the validity period stated on the promotion. Any winnings from free spins are subject to the bonus terms displayed on the promotion page. Check heybji's active promotions tab regularly for current free spin offers.
Does heybji have a loyalty or VIP programme?
heybji rewards regular players through a tiered loyalty programme. As you play, you accumulate loyalty points that unlock higher tiers with better perks — including faster withdrawals, higher deposit limits, personalised bonuses, and dedicated account management. VIP members may also receive exclusive invitations to heybji tournaments and special Eid or Pohela Boishakh seasonal promotions. Contact [email protected] for details on your current loyalty tier and how to progress.
Can I use my bonus funds on cricket betting?
Whether bonus funds can be used on sports betting markets including cricket depends on the specific promotion's terms. Some heybji bonuses are slots-only, while others cover sportsbook markets including BPL and IPL cricket. Always read the eligible games or markets section of a bonus offer before opting in. Using bonus funds on ineligible markets may result in the bonus being voided. When in doubt, contact heybji support before placing the bet.
Safety & Responsible Gaming
Is heybji safe and is my money secure?
heybji uses industry-standard 256-bit SSL encryption on all data transmissions to protect your personal and financial information. Player funds are held separately from operational accounts, ensuring your balance is not affected by heybji's business operations. All games are sourced from certified providers whose RNG systems are independently audited for fairness. heybji also supports two-factor authentication (2FA) to protect account access — we recommend enabling 2FA in your account security settings.
Is heybji legal in Bangladesh?
heybji operates as an online entertainment platform and makes no specific claims about licensing from any Bangladeshi government body. Players are responsible for understanding and complying with the laws applicable in their own jurisdiction before registering and depositing. heybji employs responsible gaming safeguards, fair play standards, and SSL security to provide a safe and reliable environment for players who choose to use the platform.
What is the minimum age to play on heybji?
The minimum age to register and play on heybji is 18 years old. This is a strict, non-negotiable requirement. All players must complete identity verification (KYC) confirming their date of birth before withdrawals are approved. If heybji discovers that an account was created by a person under 18, the account will be closed immediately, any winnings forfeited, and deposited funds returned. heybji takes underage gambling prevention extremely seriously.
How do I set deposit limits on heybji to control my spending?
heybji allows players to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of their account dashboard. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period of 24 hours — this prevents impulsive limit increases during a gaming session. Reducing a limit, however, takes effect straight away. Setting a deposit limit is one of the most practical tools for keeping gambling within your personal budget.
How do I self-exclude from heybji if gambling is becoming a problem?
To self-exclude from heybji, email [email protected] with the subject 'Self-Exclusion Request' and specify your preferred duration: 6 months, 12 months, 5 years, or permanent. Your account will be closed within 24 hours of the request being confirmed. During self-exclusion, heybji suppresses all marketing communications and blocks re-registration using your verified identity. Any balance remaining at the time of exclusion is returned to your verified payment method within 3–5 business days.
Where can I get help if gambling is affecting my life?
If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, please reach out for help immediately. Contact heybji's 24/7 support team at [email protected] to request a self-exclusion or cooling-off period at no charge. You may also speak to a trusted family member or a professional counsellor. Recognising the problem early is the most important step — heybji's responsible gaming tools are always available at no cost and no judgment.
Still Have Questions?
Our support team is available around the clock — including weekends and Bangladesh public holidays. Explore the site or reach out and we will get back to you within minutes.